tag:matrixreq.statuspage.io,2005:/historyMatrix Requirements Status - Incident History2024-03-11T17:45:54+01:00Matrix Requirementstag:matrixreq.statuspage.io,2005:Incident/202156252024-03-11T17:45:54+01:002024-03-11T17:45:54+01:00Partial outage - One EU server is experiencing issues<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>17:45</var> CET</small><br><strong>Resolved</strong> - The incident has now been resolved.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>17:06</var> CET</small><br><strong>Monitoring</strong> - The issue has been determined, and to ensure optimal performance server adjustments were made. We are monitoring and will interfere if needed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>16:13</var> CET</small><br><strong>Identified</strong> - We have identified a root cause and are working on implementing a fix.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>15:44</var> CET</small><br><strong>Investigating</strong> - One of our European servers is currently experiencing latency issues, we are investigating and are working on fixing this issue as quickly as possible. Apologies for the inconvenience!</p>tag:matrixreq.statuspage.io,2005:Incident/199994882024-02-16T15:14:32+01:002024-02-16T15:14:32+01:00Trial Instances - performance disruptions<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:14</var> CET</small><br><strong>Resolved</strong> - This incident has now been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>13:13</var> CET</small><br><strong>Investigating</strong> - The server hosting our trial instances is currently experiencing some performance issues. We are investigating and are moving your trial instances to other servers to ensure full functionality.</p>tag:matrixreq.statuspage.io,2005:Incident/197495482024-01-18T17:14:21+01:002024-01-18T17:14:21+01:00Ticketing system down - delayed responses<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>17:14</var> CET</small><br><strong>Resolved</strong> - Atlassian officially considers this incident as resolved and we were able to confirm its functionality hence we'll be resolving this incident.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>13:23</var> CET</small><br><strong>Update</strong> - Jira service desk is available and loading again, so while you still may experience some longer loading times, the portal appears to be working again and can be used as intended. We will fully resolved this once Atlassian has confirmed the incident resolution.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>12:28</var> CET</small><br><strong>Monitoring</strong> - The Atlassian engineering team has implemented fixes for Jira and it should be recovered again. We will continue to monitor all systems and resolve this once we can confirm all is back to normal.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>09:47</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>09:47</var> CET</small><br><strong>Investigating</strong> - Hello, our Ticketing Desk is not functioning properly due to an outage on the Atlassian side. If you are experiencing an issue with the portal and it's not loading, please try refreshing. Once sent, tickets appear to be still coming through.<br />We'll provide an update once it's back online.</p>tag:matrixreq.statuspage.io,2005:Incident/185690812023-09-21T20:46:32+02:002023-09-21T20:46:32+02:00One of our servers doesn't let user access their instances<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>20:46</var> CEST</small><br><strong>Resolved</strong> - The Issue has been resolved. We are anyway monitoring the situation.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>20:31</var> CEST</small><br><strong>Investigating</strong> - We are investigating. If your instance is affected, you can use https://rep-instance.matrixreq.com (replacing instance with your instance name) - that will let you look at all your data in read-only (and produce documents if needed)</p>tag:matrixreq.statuspage.io,2005:Incident/182429752023-08-24T14:03:57+02:002023-08-24T14:03:57+02:00drawIO integration doesn't work anymore on Matrix<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>14:03</var> CEST</small><br><strong>Resolved</strong> - All instances have been fixed</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>09:50</var> CEST</small><br><strong>Identified</strong> - draw.io has blocked embedding, except for Microsoft Teams. We are implementing a change in all instances to allow using our own version of draw.io.</p>tag:matrixreq.statuspage.io,2005:Incident/181523612023-08-15T16:22:13+02:002023-08-15T16:22:13+02:00Server performance issues<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>16:22</var> CEST</small><br><strong>Resolved</strong> - We'll resolve this incident but will continue monitoring.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>16:21</var> CEST</small><br><strong>Update</strong> - The server issue is now resolved and the affected instances performing normally again.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>14:57</var> CEST</small><br><strong>Investigating</strong> - Some of our servers currently are experiencing performance issues. We are closely monitoring and are investigating. If your instance should not be reachable, please know that we are looking into it. We are investigating and will try to fix this as quickly as possible. You can use https://rep-instance.matrixreq.com (replacing instance with your instance name) - that will let you look at all your data in read-only (and produce documents if needed)</p>tag:matrixreq.statuspage.io,2005:Incident/181514152023-08-15T14:03:58+02:002023-08-15T14:03:58+02:00Some servers down<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>14:03</var> CEST</small><br><strong>Resolved</strong> - The problem has been fixed, we are monitoring the situation</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>12:44</var> CEST</small><br><strong>Investigating</strong> - Some EU servers are experiencing issues. We are investigating. If your instance is affected, you can use https://rep-instance.matrixreq.com (replacing instance with your instance name) - that will let you look at all your data in read-only (and produce documents if needed)</p>tag:matrixreq.statuspage.io,2005:Incident/181502982023-08-15T10:38:49+02:002023-08-15T10:38:49+02:00Server down - access issues for some instances<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>10:38</var> CEST</small><br><strong>Resolved</strong> - Incident is resolved</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>10:26</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>10:14</var> CEST</small><br><strong>Monitoring</strong> - The problem has been fixed, we are monitoring the situation</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>09:49</var> CEST</small><br><strong>Investigating</strong> - We are investigating. If your instance is affected, you can use https://rep-instance.matrixreq.com (replacing instance with your instance name) - that will let you look at all your data in read-only (and produce documents if needed)</p>tag:matrixreq.statuspage.io,2005:Incident/176866412023-06-26T13:34:32+02:002023-06-26T13:34:32+02:00one Server down - access issues for some instances<p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>13:34</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved. Server is back up and running.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>12:52</var> CEST</small><br><strong>Monitoring</strong> - There was a technical issue on that server. The server has been restarted and is back up online. The incident is resolved and we are monitoring the server closely.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>12:27</var> CEST</small><br><strong>Investigating</strong> - We are investigating. If your instance is affected, you can use https://rep-instance.matrixreq.com (replacing instance with your instance name) - that will let you look at all your data in read-only (and produce documents if needed)</p>tag:matrixreq.statuspage.io,2005:Incident/174401022023-06-01T10:44:52+02:002023-06-01T10:44:52+02:00One of our servers doesn't let user access their instances<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>10:44</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>10:28</var> CEST</small><br><strong>Identified</strong> - About 50% of instances have been restored</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>09:59</var> CEST</small><br><strong>Update</strong> - There's a hardware problem on that server. We are migrating all the customers instances to another server</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>09:58</var> CEST</small><br><strong>Investigating</strong> - We are investigating. If your instance is affected, you can use https://rep-instance.matrixreq.com (replacing instance with your instance name) - that will let you look at all your data in read-only (and produce documents if needed)</p>tag:matrixreq.statuspage.io,2005:Incident/162216242023-02-21T22:37:04+01:002023-02-21T22:37:04+01:00One of our servers doesn't let user access their instances<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>22:37</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>21:56</var> CET</small><br><strong>Monitoring</strong> - All instances are moved. Customers have been notitied</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>21:44</var> CET</small><br><strong>Update</strong> - 90% of instances have been restored</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>16:57</var> CET</small><br><strong>Identified</strong> - There's a hardware problem on that server. We will migrate all the customers instances to another server this evening.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>15:30</var> CET</small><br><strong>Update</strong> - We are still investigating. If your instance is affected, you can use https://rep-instance.matrixreq.com (replacing instance with your instance name) - that will let you look at all your data in read-only (and produce documents if needed)</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>15:15</var> CET</small><br><strong>Update</strong> - The symptom for those impacted is that after you log in, you stay on the login page</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>15:14</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:matrixreq.statuspage.io,2005:Incident/159233382023-01-24T18:55:56+01:002023-01-24T18:55:56+01:00One server down<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>18:55</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>18:48</var> CET</small><br><strong>Monitoring</strong> - Problem solved, we monitor</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>18:41</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>18:41</var> CET</small><br><strong>Investigating</strong> - One server in the US is down, we are investigating</p>tag:matrixreq.statuspage.io,2005:Incident/87809632021-12-07T19:28:35+01:002021-12-07T19:28:35+01:00Some Matrix instances are down<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>19:28</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:05</var> CET</small><br><strong>Monitoring</strong> - The server is back online. We are monitoring it now.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:19</var> CET</small><br><strong>Identified</strong> - It looks like one of our server is down.<br />We try to get more info and find a solution. Please connect to replication of your instance (see below) for now.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:14</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue. If your instance ist down try to reach the replication rep-YOURINSTANCE.matrixreq.com.<br />This should give you at least read only access to your data.</p>tag:matrixreq.statuspage.io,2005:Incident/82167332021-10-13T11:00:41+02:002021-10-13T11:00:41+02:00Some Matrix instances are down<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>11:00</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>10:42</var> CEST</small><br><strong>Update</strong> - It seems all services are back online, we continue to monitor. Thanks for your patience!</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>10:22</var> CEST</small><br><strong>Monitoring</strong> - Apparently OVH fixed the issue - we are now checking that all the servers are back online.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>09:48</var> CEST</small><br><strong>Identified</strong> - It looks like one of our hosting facilities is down (https://twitter.com/OVH_Status) because of some -> we try to get more info and find a solution. Please connect to replication of your instance (see below) for now.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>09:38</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue. If your instance ist down try to reach the replication rep-YOURINSTANCE.matrixreq.com.<br />This should give you at least read only access to your data.</p>tag:matrixreq.statuspage.io,2005:Incident/80072312021-09-16T12:52:49+02:002021-09-16T12:52:49+02:00Our manuals are unstable<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>12:52</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>12:44</var> CEST</small><br><strong>Monitoring</strong> - Amazon seems to have fixed it, still monitoring</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>12:04</var> CEST</small><br><strong>Investigating</strong> - This seems related to the hosting on Amazon S3, we try to understand the issue</p>tag:matrixreq.statuspage.io,2005:Incident/76775092021-08-04T09:54:47+02:002021-08-04T09:54:47+02:00Replacement of a power supply<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>09:54</var> CEST</small><br><strong>Resolved</strong> - All instances have been moved</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>07:13</var> CEST</small><br><strong>Identified</strong> - Our datacenter needs to replace the power supply of a rack where one of our server resides. As a consequence,we are moving some customer instances to another server</p>tag:matrixreq.statuspage.io,2005:Incident/72519562021-06-15T14:51:38+02:002021-06-15T14:51:38+02:00Our online manual is broken<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>14:51</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>12:06</var> CEST</small><br><strong>Monitoring</strong> - We made a temporary fix so that the manuals are working again.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>11:37</var> CEST</small><br><strong>Identified</strong> - We are working with a 3rd party supplier to solve the issue<br />The affected manuals are: <br />* https://docs.matrixreq.com <br />* https://docs23.matrixreq.com<br />* https://svngatewaydocs.matrixreq.com</p>tag:matrixreq.statuspage.io,2005:Incident/67519982021-04-14T22:20:54+02:002021-04-14T22:20:54+02:00one server can't access its data drive<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>22:20</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>21:45</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>21:34</var> CEST</small><br><strong>Monitoring</strong> - All data have been restored, we are monitoring the servers</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>21:29</var> CEST</small><br><strong>Identified</strong> - We are moving all data to another server</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>20:55</var> CEST</small><br><strong>Investigating</strong> - One of our servers in the US can't access its data anymore, we are investigating</p>tag:matrixreq.statuspage.io,2005:Incident/64947812021-03-10T11:19:17+01:002021-03-10T11:19:17+01:00Fire in Strasbourg, France<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>11:19</var> CET</small><br><strong>Resolved</strong> - All data have been restored</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>10:52</var> CET</small><br><strong>Monitoring</strong> - Most instances have been restored - you should be able to access your data. We continue checking the data integrity and keep you updated.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>10:09</var> CET</small><br><strong>Update</strong> - All customer's instances have been restored to other servers. Still working on all free trials.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>09:34</var> CET</small><br><strong>Update</strong> - We are restoring instances in other data centers.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>08:30</var> CET</small><br><strong>Identified</strong> - There is a fire in one of OVH's datacenters in Strasbourg, France. We are activating our Disaster Recovery Plan</p>tag:matrixreq.statuspage.io,2005:Incident/62373072021-02-10T18:21:54+01:002021-02-10T18:21:54+01:00one server is not reachable<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>18:21</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>17:58</var> CET</small><br><strong>Monitoring</strong> - Server is back online, monitoring it now</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>17:27</var> CET</small><br><strong>Identified</strong> - One production server in Europe is not reachable. It is hosting data for just one customer at the time. The customer has been notified</p>tag:matrixreq.statuspage.io,2005:Incident/57973832020-12-14T15:37:16+01:002020-12-14T15:37:16+01:00Our slack add-on doesn't work for the moment<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>15:37</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>15:27</var> CET</small><br><strong>Monitoring</strong> - Server is back on. Was a router issue in the datacenter</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>13:52</var> CET</small><br><strong>Identified</strong> - One of our servers is down, we investigate the cause with the datacenter company</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>13:43</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:matrixreq.statuspage.io,2005:Incident/55764442020-11-16T14:23:31+01:002020-11-16T14:23:31+01:00Connectivity issue for some customers in the Netherlands<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>14:23</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>12:19</var> CET</small><br><strong>Monitoring</strong> - The cause is confirmed: Ziggo.nl has networking issues</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>11:28</var> CET</small><br><strong>Update</strong> - Access through mobile network works - so it looks like some internet issue in the Netherlands at this point</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>11:17</var> CET</small><br><strong>Update</strong> - This seems a global issue between the Netherlands and OVH network: https://allestoringen.nl/storing/ovh/</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>11:00</var> CET</small><br><strong>Investigating</strong> - 2 customers in the Netherlands are unable to reach their instance. We are investigating</p>tag:matrixreq.statuspage.io,2005:Incident/55422972020-11-11T20:33:34+01:002020-11-11T20:33:34+01:00draw.io doesn't work on our instances anymore<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>20:33</var> CET</small><br><strong>Resolved</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>20:11</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>20:11</var> CET</small><br><strong>Monitoring</strong> - We implemented a fix. You may have to refresh the browser code to have the fix.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>19:07</var> CET</small><br><strong>Identified</strong> - We found a fix, but it will take some time to deploy</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>18:33</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:matrixreq.statuspage.io,2005:Incident/52245142020-10-01T12:34:12+02:002020-10-01T12:34:12+02:00Office365 is down<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>12:34</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>11:39</var> CEST</small><br><strong>Monitoring</strong> - The problem seems to be fixed</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>09:28</var> CEST</small><br><strong>Investigating</strong> - We have very spurious access to our emails. The support tickets answered to via email are probably affected too.</p>tag:matrixreq.statuspage.io,2005:Incident/50942402020-09-15T10:30:50+02:002020-09-15T10:30:50+02:00One of our European server is abnormally slow<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>10:30</var> CEST</small><br><strong>Resolved</strong> - Server is back on track</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>10:18</var> CEST</small><br><strong>Monitoring</strong> - We restarted the server and the response time seems back to normal</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>10:00</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>