All Systems Operational

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You are looking at Matrix Requirements status page. We are publishing here the status of all our services from 11-Nov-2017

Public Website   ? Operational
90 days ago
100.0 % uptime
Today
Production servers Operational
90 days ago
99.99 % uptime
Today
America production servers   ? Operational
90 days ago
99.99 % uptime
Today
Europe production servers   ? Operational
90 days ago
99.99 % uptime
Today
Oceania production servers   ? Operational
90 days ago
100.0 % uptime
Today
JIRA Service Desk   ? Operational
90 days ago
99.92 % uptime
Today
Emails   ? Operational
90 days ago
99.75 % uptime
Today
Backup servers   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 14, 2018

No incidents reported today.

Dec 13, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018
Resolved - We are still working with Microsoft and Mailgun, for now all is working fine.
Dec 4, 16:03 CET
Update - Still working with Microsoft to ensure it doesn't happen anymore
Dec 4, 15:16 CET
Monitoring - Mailgun added another IP address - that should overcome the issue. We are still monitoring the issue
Dec 4, 08:47 CET
Identified - Microsoft Office365 apparently decided that we were sending too many emails so put our mail provider (Mailgun) on a blacklist. They will not be able to fix the issue before tomorrow (Dec 4th) in Europe business time.

The issue affects only our customers that have their emails handled by Office365.

Sorry for the inconvenience
Dec 3, 18:31 CET
Update - We are still investigating this issue with Microsoft
Dec 3, 18:03 CET
Investigating - Our email provider has some issues sending the emails sent from inside Matrix
Dec 3, 15:00 CET
Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.