All Systems Operational

About This Site

You are looking at Matrix Requirements status page. We are publishing here the status of all our services from 11-Nov-2017

Uptime over the past 90 days. View historical uptime.
Public Website ? Operational
90 days ago
100.0 % uptime
Today
Production servers Operational
90 days ago
99.98 % uptime
Today
America production servers ? Operational
90 days ago
99.99 % uptime
Today
Europe production servers ? Operational
90 days ago
99.97 % uptime
Today
Oceania production servers ? Operational
90 days ago
99.99 % uptime
Today
JIRA Service Desk ? Operational
90 days ago
100.0 % uptime
Today
Emails ? Operational
90 days ago
100.0 % uptime
Today
Backup servers ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Apr 3, 2020

No incidents reported today.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020
Server issues
Resolved - This incident has been resolved.
Mar 30, 23:36 CEST
Monitoring - It seems the problem is under control - please notify us through support@matrixreq.com if you experience issues again
Mar 30, 18:20 CEST
Update - We are continuing to work on a fix for this issue.
Mar 30, 18:07 CEST
Update - What we observe is that the problems are spurious - some servers are answering fine, then they are unreachable for some time, then back on. We obviously continue watching this issue
Mar 30, 18:07 CEST
Update - We are continuing to work on a fix for this issue.
Mar 30, 17:44 CEST
Identified - Our provider OVH acknowledged they have a big network issue -- access to Matrix production servers is erratic at the moment

http://travaux.ovh.net/?do=details&id=43793
Mar 30, 17:44 CEST
Update - We are trying to understand what is going in with our main server provider OVH which seems to have a network issue
Mar 30, 17:37 CEST
Investigating - We are investigating a problem in our datacenter involving multiple servers in Europe
Mar 30, 17:30 CEST
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
Some Chrome users cannot log into Matrix anymore
Resolved - This incident has been resolved. Thanks for your patience.
Mar 27, 15:28 CET
Monitoring - We updated the configurations of all our servers. All Chrome users should be able to log in again.
Mar 27, 15:02 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 27, 14:38 CET
Investigating - We will have to restart our servers to fix some security settings that Chrome is now mandating, related to the way we send cookies
Mar 27, 14:37 CET
Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

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