One of our servers doesn't let user access their instances

Incident Report for Matrix Requirements

Resolved

This incident has been resolved.

Posted Feb 21, 2023 - 22:37 CET

Monitoring

All instances are moved. Customers have been notitied

Posted Feb 21, 2023 - 21:56 CET

Update

90% of instances have been restored

Posted Feb 21, 2023 - 21:44 CET

Identified

There's a hardware problem on that server. We will migrate all the customers instances to another server this evening.

Posted Feb 21, 2023 - 16:57 CET

Update

We are still investigating. If your instance is affected, you can use https://rep-instance.matrixreq.com (replacing instance with your instance name) - that will let you look at all your data in read-only (and produce documents if needed)

Posted Feb 21, 2023 - 15:30 CET

Update

The symptom for those impacted is that after you log in, you stay on the login page

Posted Feb 21, 2023 - 15:15 CET

Investigating

We are currently investigating this issue.

Posted Feb 21, 2023 - 15:14 CET

This incident affected: Production servers (Europe production servers).