One of our servers doesn't let user access their instances

Incident Report for Matrix Requirements

Resolved

This incident has been resolved.

Posted Jun 01, 2023 - 10:44 CEST

Identified

About 50% of instances have been restored

Posted Jun 01, 2023 - 10:28 CEST

Update

There's a hardware problem on that server. We are migrating all the customers instances to another server

Posted Jun 01, 2023 - 09:59 CEST

Investigating

We are investigating. If your instance is affected, you can use https://rep-instance.matrixreq.com (replacing instance with your instance name) - that will let you look at all your data in read-only (and produce documents if needed)

Posted Jun 01, 2023 - 09:58 CEST

This incident affected: Production servers (Europe production servers).