Emails sent through Matrix not working anymore

Incident Report for Matrix Requirements

Resolved

We are still working with Microsoft and Mailgun, for now all is working fine.
Posted Dec 04, 2018 - 16:03 CET

Update

Still working with Microsoft to ensure it doesn't happen anymore
Posted Dec 04, 2018 - 15:16 CET

Monitoring

Mailgun added another IP address - that should overcome the issue. We are still monitoring the issue
Posted Dec 04, 2018 - 08:47 CET

Identified

Microsoft Office365 apparently decided that we were sending too many emails so put our mail provider (Mailgun) on a blacklist. They will not be able to fix the issue before tomorrow (Dec 4th) in Europe business time.

The issue affects only our customers that have their emails handled by Office365.

Sorry for the inconvenience
Posted Dec 03, 2018 - 18:31 CET

Update

We are still investigating this issue with Microsoft
Posted Dec 03, 2018 - 18:03 CET

Investigating

Our email provider has some issues sending the emails sent from inside Matrix
Posted Dec 03, 2018 - 15:00 CET
This incident affected: Emails.