Some Chrome users cannot log into Matrix anymore

Incident Report for Matrix Requirements

Resolved

This incident has been resolved. Thanks for your patience.

Posted Mar 27, 2020 - 15:28 CET

Monitoring

We updated the configurations of all our servers. All Chrome users should be able to log in again.

Posted Mar 27, 2020 - 15:02 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 27, 2020 - 14:38 CET

Investigating

We will have to restart our servers to fix some security settings that Chrome is now mandating, related to the way we send cookies

Posted Mar 27, 2020 - 14:37 CET

This incident affected: Production servers (America production servers, Europe production servers, Oceania production servers).